![Split-screen image with text discussing AI’s effectiveness for mundane uses on the left, and a headshot of a man labeled “Jake Segal” on the right.](https://socialfinance.org/wp-content/uploads/2026/09/WEBSITE-News-Insight-Thumbnail-4-1000x673.png")
Public Sector Solutions
Key Takeaway
The unglamorous tools that give employees time back in their day may not generate headlines, but they help get government moving more efficiently.
In this op-ed for Route Fifty, Jake Segal argues that the most valuable AI use cases in government aren’t the flashy ones. They’re the mundane ones that hand administrative busywork back to the machines and time back to public servants. Drawing on examples like San Jose’s 311 system, where AI now sorts resident requests that used to eat up a quarter of an analyst’s day, Segal makes the case for a risk-tiered approach: automate the paperwork — summarizing, sorting, translating, flagging — while keeping humans firmly in charge of decisions about eligibility, fraud, and care.
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